Privacy Policy

1. Who we are

PerthRide is a pre-booked chauffeured transfer service operating in Perth and across Western Australia. This policy covers the website at perthride.com and the bookings and enquiries made through it.

You can reach us about anything in this policy at booking@perthride.com or +61 478 409 896.

We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. What we collect

When you make a booking

• Your name, email address and phone number.
• Pickup and drop-off addresses, the date and time, and the number of passengers.
• Your flight number, if you give us one, so we can track the flight.
• Any extras you select — child, booster or infant seats, a name board and the name to show on it, extra waiting time.
• Notes or special requests you type in, and an invoice address if you enter one.
• Your payment preference — paying the driver on arrival, or by secure payment link.
• If you book on someone else’s behalf, the travelling passenger’s name and contact details, so we can keep them updated.

When you send an enquiry

The form at /contact/#enquiry collects your name, email and phone number, plus whichever of these you choose to fill in: route, preferred date and time, passenger count, flight number and your message.

Automatically, while you browse

So we can tell which pages actually produce enquiries, your browser stores a small record of the current visit. It contains a randomly generated visit ID, the page you arrived on, the address of the external site that referred you (if any), any utm_ campaign values in the link you followed, and the list of pages you viewed during the visit — capped at the 30 most recent. That record is sent to us with a booking or enquiry if you submit one.

The visit ID is a random value used only to group several quotes from one visit together. It is not linked to you across visits, is not shared with anyone, and cannot be used to identify you on any other website.

3. What this site stores in your browser

This site sets no cookies. The visit record described above is kept in your browser’s session storage under a single key named pr_attr. Session storage is cleared automatically when you close the tab, and it is not readable by any other website. If your browser blocks storage, the site still works — the record is simply not kept.

4. How we use your information

• To calculate a fixed fare and send you a quote.
• To confirm your booking and assign a driver and vehicle.
• To track your flight and adjust the pickup time if it is early or delayed.
• To contact you about your booking — confirmations, driver details, changes.
• To take payment, if you choose the secure payment link option.
• To answer enquiries and quote custom trips.
• To meet our tax, accounting and other legal obligations.
• To understand, in aggregate, which pages lead to bookings.

We do not use your information to build an advertising profile, and we do not send marketing email unless you ask us to.

5. Who we share it with

We share personal information only where it is needed to deliver the service:

• Our booking system. Bookings and enquiries are processed and stored in our operations panel at panel.perthride.com, which is where quotes are calculated and jobs are dispatched.
• Your driver. The driver assigned to your job receives the details needed to complete it — name, contact number, pickup and drop-off, time, flight number and any special requests.
• Google Maps Platform. The address fields and route maps on this site use Google Maps. When you type an address, what you type is sent to Google to return suggestions, and the route between your pickup and drop-off is sent to calculate distance and travel time. See Google’s Privacy Policy.
• Cloudflare. This site is hosted on Cloudflare, which also provides the verification check on our forms and privacy-focused page-view analytics. Cloudflare states that its Web Analytics does not log query strings. See Cloudflare’s Privacy Policy.
• Our payment provider. Only if you choose to pay by secure link. Card details are entered on the provider’s own secure page — they never pass through this website and we never see or store them.
• WhatsApp. Only if you choose to message us there. That conversation is subject to WhatsApp’s own privacy terms.
• Where the law requires it — for example a lawful request from a police or regulatory authority.

Some of these providers operate servers outside Australia. We do not sell your personal information to anyone, for any purpose.

6. How long we keep it

We keep booking records for as long as we need them to provide the service and to meet our legal, tax and accounting obligations — in Australia, business records generally need to be kept for five years. Enquiries that do not become bookings are kept only while we are following them up. The browsing record in section 2 disappears when you close the tab.

7. Security

The whole site is served over HTTPS, so anything you type into a form is encrypted in transit. Access to our booking system is restricted to the people who need it to run transfers. No system is perfectly secure, but if a breach ever occurred that was likely to cause you serious harm, we would notify you and the Office of the Australian Information Commissioner as required.

8. Your rights

You can ask us at any time to:

• tell you what personal information we hold about you;
• correct anything that is wrong or out of date;
• delete information we no longer need to keep.

Email booking@perthride.com and we will respond within a reasonable time — normally within 30 days. There is no charge for asking.

If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner.

9. Children

This site is intended for adults making travel arrangements. We do not knowingly collect personal information directly from children. Where a booking includes children travelling, we collect only what the booking adult provides — typically the number of passengers and which child restraints are needed.

10. Changes to this policy

If we change how we handle personal information, we will update this page and change the “last updated” date at the top. Material changes will be reflected here before they take effect.

11. Contact us

Questions about this policy, or about the information we hold on you: booking@perthride.com or +61 478 409 896. See also our Terms of Service.