Terms of Service

1. About these terms

These terms apply to transfers booked with PerthRide through perthride.com, by phone, by email or over WhatsApp. By making a booking you agree to them. Please read them together with our Privacy Policy.

We are a pre-booked chauffeured transfer service, not a rank-or-hail taxi. Every journey is arranged in advance at a price agreed before you travel.

2. Quotes and bookings

A price shown on this website or given in a quote is based on the details you provide — pickup and drop-off addresses, date and time, passenger count and any extras. A quote is valid for a limited period and may be recalculated if it expires or if those details change.

Submitting the booking form is a request, not a completed contract. Your booking is confirmed only when we confirm it to you in writing by email or SMS. We may decline a request — for example if no vehicle is available, if the route is outside the area we serve, or if the details are incomplete.

3. What the fixed price includes

Unless we state otherwise in writing, your confirmed fare includes:

• GST at 10%;
• tolls and airport access fees;
• standard luggage for the vehicle class you booked;
• meet-and-greet with a name board on airport arrivals;
• the free waiting period described in section 6.

There is no booking fee and no surge pricing. The fare does not change because of traffic or because the journey takes longer than estimated, provided the route and stops are the ones you booked.

Extras

Child, booster and infant seats, a name board, additional stops and extra waiting time are priced at the time of booking and added to your fare. Prices for these are shown before you confirm.

Changes made on the day

If you add stops, change the destination or add passengers or luggage after the booking is confirmed, the fare may increase. We will tell you the revised price before continuing wherever it is practical to do so.

4. Payment

No payment is taken when you book. You choose one of:

• Pay on arrival — pay your driver directly at the end of the journey. Australian dollars in cash, and card payment on board, are both accepted.
• Secure payment link— after we confirm your booking we send a payment link by email or SMS. Card details are entered on our payment provider’s secure page; they never pass through this website.

5. Changes and cancellations

• More than 24 hours before pickup: cancel or change free of charge.
• Within 24 hours of pickup: we may charge a cancellation fee up to the full fare, because the vehicle and driver are already committed. We will always tell you before charging anything.
• No-show: if nobody appears at the pickup point and we cannot reach you on the number given, after the free waiting period has passed the booking is treated as a no-show and the full fare may be charged.

To cancel or change a booking, contact us at booking@perthride.com or +61 478 409 896 as early as you can.

If we have to cancel — a breakdown, or conditions that make the journey unsafe — we will tell you as soon as possible, arrange a replacement vehicle where we can, and refund anything you have already paid if we cannot.

6. Waiting time

• Airport pickups: we track your flight and adjust the pickup time automatically, then wait up to 60 minutes after you land at no extra charge.
• All other pickups: a shorter grace period applies, as the driver is scheduled to your booked time.
• Waiting beyond the free period is charged at the hourly rate shown when you book. You can also add extra waiting time in advance.

7. Passengers, luggage and child restraints

Each vehicle class has a maximum number of passengers and bags, shown when you choose your vehicle. Please book a class that fits your whole party and their luggage — if the group or luggage exceeds what the vehicle can lawfully and safely carry, the driver may be unable to take everyone, and the fare remains payable.

Child restraints must be requested when you book so the correct seat is fitted before the driver arrives. Children must travel in an approved restraint appropriate to their age and size, as required by Western Australian road law.

8. Your responsibilities

• Give accurate pickup and drop-off details, a contact number you will answer on the day, and a correct flight number where relevant.
• Be ready at the pickup point at the booked time.
• Wear seatbelts, and make sure children are properly restrained.
• Do not smoke or vape in the vehicle.
• Do not carry anything illegal, dangerous or prohibited.
• Behave in a way that does not endanger or unreasonably disturb the driver or other passengers.

9. Refusing or ending a journey

A driver may refuse to start, or may end, a journey where there is a genuine safety concern — for example threatening behaviour, intoxication to the point of risk, refusal to wear a seatbelt, or a passenger or luggage load the vehicle cannot lawfully carry. Where this happens through no fault of ours, the fare remains payable.

10. Damage and soiling

If a vehicle is damaged or soiled during your journey beyond normal use, we may charge the reasonable cost of cleaning or repair, plus the earnings lost while the vehicle is off the road. We will give you an itemised account of any such charge.

11. Lost property

Tell us as soon as you can if you leave something behind and we will do our best to find and return it. We cannot guarantee recovery, and we may ask you to cover the cost of returning an item to you.

12. Delays and things outside our control

We plan routes and build in buffer time, but we cannot guarantee an arrival time. We are not responsible for losses caused by events outside our reasonable control — including traffic, crashes, road closures, extreme weather, bushfire, flooding or industrial action. If you are travelling to a flight or another timed connection, please allow sensible margin when choosing your pickup time.

13. Our liability and your consumer rights

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under that law — including that they will be provided with due care and skill.

Where liability can lawfully be limited, our liability is limited to resupplying the service or paying the cost of having it resupplied. To the extent the law allows, we are not liable for indirect or consequential loss, such as a missed flight, missed connection or lost earnings.

14. Privacy

We handle your personal information as described in our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. The version published here when you make your booking is the version that applies to it. The “last updated” date at the top shows when this page last changed.

16. Governing law

These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction over any dispute arising under them.

17. Contact us

booking@perthride.com · +61 478 409 896 · available 24/7.